01 Refund Policy Overview

Promptiva Shop provides downloadable and electronically delivered digital products, including AI prompts for image generation, video creation, short films, cinematic workflows, and related creative applications.

Because digital products can be delivered and accessed electronically, refund requests are reviewed according to the circumstances of each order, the condition of the purchased product, delivery status, and applicable consumer protection requirements.

02 Refund Eligibility

A refund may be considered when a legitimate issue materially prevents the customer from receiving or using the purchased digital product as described.

Examples may include:

• The purchased digital product was not delivered due to a verified technical or system issue.
• The delivered file is materially corrupted, inaccessible, or technically defective.
• The customer received a substantially incorrect digital product compared with the product purchased.
• The same product was unintentionally purchased more than once in a duplicate transaction.
• A verified billing or transaction error resulted in an incorrect charge.

Refund eligibility does not depend on whether an AI-generated result meets an individual creative expectation. AI model behavior and generated outputs can vary based on the platform, model version, settings, input, workflow, and other factors outside Promptiva Shop's control.

03 Digital Product Nature

All products sold by Promptiva Shop are digital products. They may be delivered through an order page, customer account, download system, email, or another electronic method specified during or after checkout.

Once a digital product has been successfully delivered or made available for access, a refund is not automatically guaranteed solely because the customer changes their mind, no longer needs the product, or decides not to use it.

Customers are encouraged to review the product description, supported use cases, included files, and relevant licensing information before completing a purchase.

04 Technical Problems & Delivery Issues

If you experience a problem accessing or downloading a purchased prompt, please contact support so the issue can be reviewed before requesting a payment dispute.

Depending on the circumstances, Promptiva Shop may attempt to resolve the issue by restoring access, providing the correct file, replacing a corrupted file, or correcting a delivery problem.

If a material technical or delivery problem cannot reasonably be resolved, a refund may be considered where appropriate.

05 Duplicate Purchases

If the same digital product is purchased more than once unintentionally, Promptiva Shop may review the transactions and refund the verified duplicate purchase where appropriate.

Customers should provide the relevant order information so that the transactions can be accurately matched and reviewed.

Duplicate transactions caused by separate intentional purchases, different product versions, bundles, or materially different products may not qualify as duplicate orders.

06 Situations Generally Not Eligible

A refund will generally not be provided solely because of dissatisfaction with creative preferences or outcomes that are inherently dependent on third-party AI systems.

• The customer expected a specific AI-generated image, video, film, style, composition, or visual result.
• The prompt produces different results when used with a different AI model, platform, version, parameter, or workflow.
• The customer does not obtain the same result shown in an example or preview.
• The customer decides they no longer want the digital product after receiving or accessing it.
• The customer purchased the product without reviewing its description or compatibility information.
• The customer cannot achieve a particular creative or commercial outcome that was not expressly promised.
• The product was received as described but does not match the customer's subjective expectations.

Promptiva Shop does not guarantee specific AI outputs, commercial success, audience engagement, revenue, rankings, conversions, or other results from the use of any prompt.

07 How to Request a Refund

Customers should submit a refund request as soon as reasonably possible after identifying an issue.

A refund request should contain enough information for Promptiva Shop to identify and verify the transaction, such as:

• Order number or transaction reference.
• Email address used for the purchase.
• Name of the purchased digital product.
• A clear explanation of the problem.
• Relevant screenshots or technical information when necessary to verify an issue.

Refund requests can be submitted through the customer support channel available on the website.

08 Refund Review & Verification

To protect customers and the integrity of digital transactions, refund requests may be reviewed against available order and delivery records.

Verification may include checking the order status, payment status, delivery records, download or access records, product version, duplicate transaction information, and previous resolution attempts.

For digital goods, electronic delivery and access records may be maintained as evidence that an order was fulfilled. This approach is also consistent with the type of delivery evidence recognized for intangible goods in PayPal's Seller Protection framework.

09 Refund Processing

When a refund is approved, it will generally be processed through the original payment method or through the payment provider's applicable refund mechanism.

The time required for refunded funds to appear in a customer's account may depend on the payment provider, financial institution, card network, currency, processing schedule, or other factors outside Promptiva Shop's direct control.

A refund confirmation may be provided after the refund has been submitted or processed, where applicable.

10 Payment Disputes & Chargebacks

Customers are encouraged to contact Promptiva Shop first when an order, delivery, access, or billing issue occurs so that the matter can be investigated and resolved where possible.

If a payment dispute, chargeback, or payment-provider claim is opened, Promptiva Shop may provide relevant transaction and digital delivery records to the applicable payment provider or financial institution as permitted by the provider's rules and applicable law.

For digital products, such records may include transaction information, delivery confirmation, access records, download information, order details, and relevant customer communications.

Nothing in this Refund Policy limits any non-waivable rights or protections available to consumers under applicable law or the rules of the applicable payment provider.

11 Policy Changes

Promptiva Shop may update this Refund Policy when our products, delivery systems, payment methods, business practices, or legal requirements change.

The version published on this page will apply to purchases and refund requests to the extent permitted by applicable law and the circumstances of the transaction.

Nothing in this Refund Policy is intended to exclude or limit rights or protections that cannot lawfully be excluded or limited under applicable consumer protection laws.