01 Digital Delivery Overview

Promptiva Shop is a digital-first store offering AI prompt products for image generation, video creation, short films, cinematic scenes, creative workflows, and related AI-assisted production.

Because our products are digital, orders are fulfilled electronically rather than through physical shipping. After a successful purchase, the applicable digital product is made available through one or more electronic delivery methods.

02 What You Receive

Depending on the product purchased, your order may include one or more digital resources designed for creative AI workflows.

The exact contents of each purchase are determined by the corresponding product description and checkout information.

03 Available Delivery Methods

Promptiva Shop may use different fulfillment methods depending on the product, store configuration, and purchase flow.

04 Delivery Timing

Most digital products are designed to be delivered shortly after a successful payment has been confirmed.

Actual delivery timing may depend on payment confirmation, automated fulfillment systems, account status, email delivery systems, fraud or security checks, technical maintenance, or other operational factors.

A payment authorization or pending transaction does not necessarily mean that an order has been fully confirmed for digital fulfillment.

05 Email Delivery

When email delivery is used, digital product information may be sent to the email address provided during checkout or associated with the customer account.

06 Account-Based Delivery

Where account-based delivery is available, purchased digital products may be associated with the customer account used during checkout.

Customers are responsible for maintaining access to their account credentials and for using accurate account information during the purchase process.

If an order is completed but the expected product does not appear in the applicable account area, the customer should contact support so the order and delivery status can be reviewed.

07 Downloads & Product Access

Digital products may be provided as downloadable files, prompt documents, text resources, collections, guides, or other electronic formats described on the relevant product page.

• Download availability may depend on the product and store configuration.
• Customers should save purchased files in a secure location after receiving them.
• Customers should not share purchased files or access credentials in violation of the applicable product license.
• Download or access availability may be subject to reasonable technical, security, or account controls.
• Product updates or replacements may be provided when specifically described as part of the product offering.

Promptiva Shop does not guarantee that every digital product will remain available indefinitely in exactly the same format, except where such availability is expressly required by applicable law or a specific product commitment.

08 Delivery Verification & Records

Promptiva Shop may maintain electronic records relating to order fulfillment, including payment confirmation, order status, delivery events, email transmission, download activity, account access, or other relevant technical information.

These records may be used to confirm that a digital purchase was fulfilled, investigate delivery problems, provide customer support, prevent abuse, resolve transaction disputes, and comply with applicable payment-provider requirements.

For intangible goods, PayPal identifies electronic records showing that an item was sent or received/accessed as potential evidence of delivery.

09 Failed Delivery & Access Problems

If you have completed a purchase but cannot access your digital product, Promptiva Shop may first investigate and attempt to restore or complete delivery.

Common issues may include:

• The delivery email was delayed or filtered into a spam or promotional folder.
• The customer entered an incorrect email address during checkout.
• A download link expired or became temporarily unavailable.
• A file was corrupted or technically inaccessible.
• An order was successfully paid but digital fulfillment was interrupted.
• An account-based product did not appear correctly after checkout.

Depending on the situation, we may resend delivery information, restore access, replace an affected file, correct the order, or review the transaction for another appropriate resolution.

10 Security & Responsible Access

Digital delivery systems may use security controls intended to protect purchased content, customer accounts, payment information, and the integrity of the store.

• Customers should keep account credentials confidential.
• Download links and purchased files should not be publicly redistributed.
• Customers should not attempt to bypass access controls or technical restrictions.
• Suspicious or unauthorized access may result in additional verification or temporary access restrictions.
• Digital products should be used according to the applicable product license and Promptiva Shop terms.

Security verification or temporary technical restrictions may occasionally affect delivery timing where necessary to protect transactions or customer accounts.

11 Payment Disputes & Delivery Evidence

If a customer reports that a digital product was not received, Promptiva Shop may review the applicable order and delivery records before determining the appropriate resolution.

Where a payment dispute or chargeback is submitted through a payment provider, relevant transaction and fulfillment records may be provided to the payment provider in accordance with its procedures and applicable law.

Such records may include order details, payment confirmation, electronic delivery information, recipient information where applicable, access records, download records, and related communications.

12 Policy Changes

Promptiva Shop may update this Digital Delivery Policy when our products, fulfillment systems, payment methods, security procedures, or operational practices change.

The current version published on this page describes the digital fulfillment practices applicable to the store, subject to the terms of the relevant purchase and applicable law.

Nothing in this Digital Delivery Policy is intended to exclude or limit rights or protections that cannot lawfully be excluded or limited under applicable consumer protection laws.